SHIPPING POLICY

• Shipping is available within Australia only. No international delivery.
• If all items in your order are in stock, they will be dispatched witthin 2-3 busniess days.
  
  
• We Don't ship to P.O. boxes.
  
  
• Delivery times vary based on location. Please allow 2-14 business days for delivery.
  
  
• Click & Collect is available at no additional charge from our Sydney and Brisbane warehouses.
  
  
• Shipping Damage: Unless you opt for delivery insurance, we are not responsible for any damage caused during shipping.
  
  
  
• Re-Delivery If an item is returned to us due to a failed delivery attempt or because the customer did not collect it from AusPost or the depot, the customer will be required to cover the shipping cost for re-delivery.ng.

RETURNS & WARRANTY POLICY

• Professional installation is recommended. We are not responsible for any damage caused during installation and will not issue refunds for such cases.
• Return Authorization: Before returning or exchanging an item, you must contact us with the item ID and reason for return/exchange.
• Inspection on Arrival: Please inspect your order for any manufacturer defects or shipping damage upon arrival. Contact us immediately if there is an issue.
• Change of Mind Returns: We accept change of mind returns, but a 20% restocking and admin fee will be deducted from the refund.
• Return Deadline: Items must be returned within 15 days of delivery.
• Late Returns: Returns will not be accepted if you contact us after 15 days from the date of delivery.
• Minor scratches are not considered manufacturing defects.
• Return Location: All returns must be sent to our Sydney or Brisbane warehouse.
• Refund Process: Refunds will only be processed after we have received and inspected the item also to the same payment method you paid with.
• Complete Returns: Items must be returned with all accessories. If any accessories are missing or damaged during return shipping, we will deduct the cost from the refund.

Warranty Claims & Shipping Responsibility

To start a claim, contact us at support@aussieoffroad.com.au.

• If your Claim has been approved you must:

  1. Pay for shipping to send the item back to us.
  2. Pay for shipping when we send the replacement or repaired item back to you.

LAY-BY POLICY

• Aussie Offroad offers a 3-month lay-by on all products.
• The item must be paid in full and picked up within 3 months from the purchase date.
• If the 3-month period is exceeded, you still have the option to pay off the invoice and collect the item.
• Lay-by cancellations: If you choose to cancel your lay-by, all payments made will be non-refundable.