1. Restocking and Cancellation Fee
- A restocking and cancellation fee of 25% applies to all preorders.
- This fee is applicable for orders that are still expected and those that have already been delivered.
2. Estimated Time of Arrival (ETA)
- Customers are advised that the ETA for orders may change without prior notice.
- These changes can be attributed to factors such as international shipping dynamics and port operations.
3. Warranty and Fair Use Policy
- All products manufactured by Rockarmor Pty Ltd come with a manufacturer's warranty, which is governed by a Fair Use Policy.
- The warranty does not cover products used under extreme conditions, for competition purposes, or those that have undergone unauthorized modifications.
- Any such use or modification will result in the immediate voiding of the warranty for Rockarmor stock.
4. Refund Policy
- Refunds for any transactions will be processed within 14 business days from the date of eligibility.
5. Warranty for Workmanship
- All workmanship on products is covered under warranty for a period of 12 months.
- This warranty does not extend to products that have been disassembled, misused, neglected, or altered in any way.
6. Liability for External Fittings
- AOM Sydney explicitly disclaims responsibility for any external fittings or attachments to the products.
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