Shipping and Refund

1. Restocking and Cancellation Fee

  • A restocking and cancellation fee of 25% applies to all preorders.
  • This fee is applicable for orders that are still expected and those that have already been delivered.

2. Estimated Time of Arrival (ETA)

  • Customers are advised that the ETA for orders may change without prior notice.
  • These changes can be attributed to factors such as international shipping dynamics and port operations.

3. Warranty and Fair Use Policy

  • All products manufactured by Rockarmor Pty Ltd come with a manufacturer's warranty, which is governed by a Fair Use Policy.
  • The warranty does not cover products used under extreme conditions, for competition purposes, or those that have undergone unauthorized modifications.
  • Any such use or modification will result in the immediate voiding of the warranty for Rockarmor stock.

4. Refund Policy

  • Refunds for any transactions will be processed within 14 business days from the date of eligibility.

5. Warranty for Workmanship

  • All workmanship on products is covered under warranty for a period of 12 months.
  • This warranty does not extend to products that have been disassembled, misused, neglected, or altered in any way.

6. Liability for External Fittings

  • AOM Sydney explicitly disclaims responsibility for any external fittings or attachments to the products.