Pre-orders / Backorders:

All stock remains the property of AOM Sydney Pty Ltd. Until full payment is made, Stock will not be dispatched.

Due to COVID-19, there can be additional delay times, ETA time’s given are only estimates and are not guaranteed. For any cancellations on a pre-order, this will incur a 25% cancellation/restocking fee

Please Note: For any cancellations on Pre Orders and Special Orders, this will incur a 25% cancellation/restocking fee, so please choose carefully before purchasing

SHIPPING POLICY:

Depending on your location all items will be sent out to you with Toll, Tnt or Saddlers Transport, North Line, or Hi Trans
Shipping is within Australia only - (No international Delivery).
If all your items are in stock your order will be shipped on the next business day.

We cannot send large items to a P.O box
Depending on your delivery location, please allow for 2-14 days for items to be delivered. All items can be collected for no additional fee from our Sydney & Brisbane warehouses (click collect)

RETURNS POLICY:

We recommend professional installation. If the product is damaged during installation, we are not responsible and will not issue a refund. Before any returns or exchanges, please contact us with your item ID and reason for return/exchange.

When you have received your package, please inspect your product for any manufacturer defects or shipping damage prior to installation - contact us if there is any damages immediately (within 3 days) after receiving your package.

We do not accept returns if the buyer has changed their mind, there must be a genuine problem with the item for us to consider a refund.

Minor Defects: 

MINOR SCRATCHES WILL NOT BE CONSIDERED A MANUFACTURER DEFECT.
All items need to be returned to OUR Sydney or Brisbane Warehouse
WE WILL ONLY PROCESS A REFUND AFTER WE HAVE RECEIVED AND INSPECTED THE ITEM.

ITEM SHOULD BE RETURNED WITH ALL ACCESSORIES. IF ANY OF IT IS MISSING OR DAMAGED DURING FREIGHT WE WILL DEDUCT THAT FROM THE REFUND.

SHIPPING COST IS NON REFUNDABLE, RETURN SHIPPING IS SHOULDERED BY THE BUYER. ITEMS NEED TO BE RETURNED WITHIN 30 DAYS OF RECEIPT
RETURNS WILL NOT BE ACCEPTED IF YOU CONTACT US AFTER 30 DAYS OF RECEIVING THE ITEM.