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Returns Policy

– All stock remains property of AOM Sydney Pty Ltd until full payment is made
– Stock will not be dispatched until paid (unless prior arrangements are made)
– Special orders cannot be refunded, any exchanges or refunds will incur a 20% restocking fee.
– Choose Carefully, refunds are only applicable if goods are deemed faulty, customized items are not refundable.
– All refund are processed within 14 business days.

Warranty for Items are as per the Manufactures warranty. In reference to Rockarmor Products. All Rockarmor Products have a 12 month warranty.

If products or part of a product manufactured by Rockarmor is found to be defective, Rockarmor shall repair (at the Discretion of Rockarmor) the defective product or part. Warranty falls into the fair use policy.

 

Use of any product under extreme conditions or competition is not covered under warranty. Modification or alteration to any product manufactured by Rockarmor will violate warranty. Rockarmor does not warranty that the products manufactured.

 

What can be returned?

Any Factory damaged products or items not as described.

Items being returned due to change of mind or wrong item will incur a 20% return fee.,

All Refunds are processed within 7-14 business days

When do items need to be returned by?Items need to be returned within 30 days of the items being received, We need to be notified in writing within 7 days of the intention to return.

Where do items need to be returned to?Items need to be returned to Website warehouse located at 286 Hume Hwy Lansvale 2166 NSW

How to return items?
Contact the store in writing with photos of any defects or issues, or reason of return

SHIPPING for returns?
Items are to be shipped back at customers expense, refund of shipping cost would depend on item inspection.

CREDIT for returns?
Items that meet the return policy would receive there refund within 7-14 day’s

Instore return option?
Returning to Store is available depending on state and item, please contact us through the website first.

Items need to be returned in original packaging.